Frequently Asked Questions (FAQ)
Welcome to Gwen’s Artistic Beadwork & More! We’re thrilled to have you here and appreciate your love for unique, handmade jewelry. Below are answers to some common questions about our products, services, and policies.
Purchasing In-store & Online
Q: How do I place an order?
A: You can browse our collection and place an order directly on our website. Simply add your favorite pieces to your cart and proceed to checkout. We also accept orders via social media messages and in-store purchases at our boutique.
Q: Do you accept custom orders?
A: Yes! We love creating custom, one-of-a-kind pieces. Please reach out via our contact page or email us with your request. Custom orders may take additional processing time.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment methods listed at checkout. In-store, we also accept cash and digital payment options.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship within the United States and to select international locations. If you don’t see your country at checkout, please contact us to discuss options.
Q: How long does shipping take?
A: Orders are typically processed within 2 business days. Custom Orders take longer to process and ship. Domestic shipping takes approximately 5-7 days, while international shipping can take 2 weeks or longer, depending on location.
Q: How much is shipping?
A: Shipping costs vary based on your location and order size. Exact rates will be calculated at checkout. We also offer free shipping on orders over $75.
Q: Do you offer local pickup?
A: Yes! If you're in the area, you can select local pickup at checkout and collect your order from our boutique during business hours.
Returns & Exchanges
Q: What is your return policy?
A: Due to the handmade nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 14 days of delivery, and we will do our best to resolve it.
Q: Do you offer exchanges?
A: We offer exchanges for defective or damaged items. Please email us with photos of the issue, and we’ll arrange a replacement if eligible.
Jewelry Care & Materials
Q: How should I care for my jewelry?
- A: To keep your jewelry looking its best:
- Avoid contact with water, lotions, and perfumes.
- Store in a dry, airtight container when not in use.
- Use a soft cloth to clean and polish when needed.
Q: What materials do you use?
A: Our pieces are crafted with high-quality materials such as sterling silver, gold-fill, natural gemstones, and other carefully sourced components. Each product description provides details on the materials used.
Contact & Customer Support
Q: How can I contact you?
- A: You can reach us via:
- Visit us in-store: 101 5th St SE, Unit E, Barberton, OH 44203
- Email: gwens.manager@gmail.com
- Phone: (234) 571-0730
If you have any other questions, feel free to reach out. Thank you for supporting handmade jewelry – we can’t wait to be part of your collection! 💖